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We’re excited to share that our team is working on a new feature that allows project admins to link Sharepoint or Google Drive knowledge resources with Jira Service Management. Upon successful integration, the idea is to let your customers search the linked articles on your help center just like the articles from linked Confluence spaces. These additional resources will increase your knowledge repository and your customers would be able to self-serve resulting in fewer service requests.
To make this feature a success and understand the different use cases, we would like to invite participants who can share their input with us. Any feedback that we receive during these chats would help us prioritize and build something useful for Jira Service Management users.