Connect your AWS resources and services natively to Jira Service Management Cloud

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We are thrilled to announce that the AWS Service Management Connector app is now available for Jira Service Management Cloud. Starting today, customers can integrate Jira Service Management Cloud with AWS Service Catalog, AWS Systems Manager Incident Manager, and AWS Security Hub via the AWS Service Management Connector, built on Atlassian’s Forge platform. The AWS Service Management Connector is free for Atlassian customers, available for both Cloud and Data Center deployments, and can be installed from the Atlassian Marketplace.

AWS Service Catalog

With the AWS Service Management Connector, administrators can use existing AWS Service Catalog configurations, including curated products, portfolios, constraints, and tagging, and expose them to Jira Service Management Cloud administrators and licensed agents. Administrators can view AWS Service Catalog portfolios and products, align them to organizational structures, grant access to Jira Service Management Cloud agents, and connect Jira Service Management workflows to provisioning requests. Jira Service Management Cloud licensed agents can browse and request provisioning of AWS Service Catalog products from the agent view, including AWS Marketplace software products that have been copied to AWS Service Catalog.

Please note: The AWS Service Management Connector app for Jira Service Management Cloud does not currently support provisioning AWS Service Catalog products from the Jira Service Management customer portal. Only licensed agents can provision AWS Service Catalog products from the agent view in Jira Service Management Cloud. Portal support for unlicensed users (customers) is coming soon for the Cloud version of the AWS Service Management connector app - estimated early Q1 2023. The Data Center version of the AWS Service Management Connector app currently offers customer portal support for provisioning AWS Service Catalog products.

AWS Systems Manager Incident Manager

AWS Systems Manager Incident Manager is the operations hub for AWS applications and resources that helps to automate reactive processes to diagnose and remediate operational issues quickly. With the Incident Manager integration with Jira Service Management Cloud, customers can automate their incident response plans in Incident Manager and synchronize their incidents into Jira Service Management. This feature enables faster resolution of critical application availability and performance issues while working in harmony with existing Jira Service Management workflows.

AWS Security Hub

AWS Security Hub helps customers to perform security best practice checks, aggregate alerts, and enables automated remediation. It allows Jira Service Management licensed agents to view security findings from AWS services, such as Amazon Guard Duty, Amazon Inspector, and AWS Partner solutions. This bidirectional integration between AWS Security Hub and Jira Service Management incidents enables Jira Service Management administrators/agents to manage AWS Security findings while leveraging existing incident workflows.

AWS Service Management Connector Overview Video

These new features are available in all AWS Regions where AWS Service Catalog, AWS Systems Manager Incident Manager, and AWS Security Hub services are available. For more information, check out the AWS Service Management Connector documentation.

Learn more at AWS re:Invent 2022

Headed to Las Vegas on November 28th to December 2nd for AWS re:Invent 2022? The AWS Service Management Connector for Jira Service Management Cloud will also be featured in the following AWS re:Invent sessions:

• COP326: Build Apps with Ops in Mind using ITSM and AWS

• COP204: Proactive governance and compliance for AWS workloads

What to Look Out for with AWS Cloud Operations at re:Invent 2022

[Kate Clavet]

Great news! I can't wait for re:Invent!