Atlassian’s ITSM team is coming to Orlando & Las Vegas

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We are excited to sponsor two ITSM events in Orlando, FL, and Las Vegas, NV, this Fall. See us at the Service Management World conference and the Gartner IT Infrastructure, Operations & Cloud Strategies Conference.

These events are perfect for anyone interested in IT Service Management and looking to connect with industry experts and peers.

Service Management World

The event organized by HDI is a key opportunity for service management and technical support professionals to advance their careers and businesses. With over thirty years of experience, HDI aims to set industry trends and provide valuable insights. Attendees will learn about delivering value in service management, rethinking tools and methodologies, managing talent, and leveraging AI and automation. The program encourages professionals to evaluate their existing tools and embrace their role in enterprise service management transformation.

Our team will be on-site to showcase Jira Service Management’s latest features, provide demos and insights, and conduct lightning talks in our booth.

In addition to our booth, don’t forget to check out our session titled “AI in Service Management: New Data Separates Hype vs Reality” featuring Eugene Polgar, the Senior Principal Product Manager for Jira Service Management Enterprise.

The session aims to deliver comprehensive insights into the application, advantages, challenges, and emerging trends of artificial intelligence (AI) in service management. It will offer a balanced perspective on the enthusiasm surrounding AI capabilities while also addressing the tangible challenges that organizations encounter during the implementation process.

Eugene will discuss important insights from Atlassian’s State of AI in Service Management Report, which was prepared by CITE Research, surveying 500 business professionals from fields such as IT Ops, R&D, HR, and Customer Service, and provides an in-depth analysis of AI adoption in service management.

Locations & Dates: Orlando, FL – November 17-21st

Gartner IT Infrastructure, Operations & Cloud Strategies Conference.

Gartner IT Infrastructure, Operations & Cloud Strategies Conference 2024 in Las Vegas, NV, brings the world’s technology leaders together to hear top trends, find objective answers, and topic coverage in addition to best practices. Gain the insights and guidance to create an effective pathway to the future and network with your peers.For this year’s event, the focus is on the future with AI, which is being built at an ever-accelerating rate, as Generative AI is changing almost every aspect of your organization.

This year, Atlassian will be on-site to showcase Jira Service Management’s latest features, provide demos and insights, and conduct lightning talks in our booth. In addition to this, we will have two dedicated sessions speaking sessions:

The first will be presented by Vivek Iyer, Head of Product for Jira Service Management, who will discuss their viewpoint on our Modern Operations Strategy at Atlassian, which is centered on enhancing our DevOps capabilities to meet the evolving needs of software development teams. Vivek will highlight how he sees teams balancing their investment in systems that support both DevOps and enterprise-scale capabilities, ensuring we continue to serve our enterprise customers effectively.

Paul Buffington, Principal Solutions Consultant for ITSM, will present the second session, which will discuss how to connect your Dev, Ops, and IT teams on one platform to create a seamless experience. 

Location & Date: Las Vegas, NV – December 10-12th

Hope to see you there!