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How to set approvers while creating issue rest api

Hi All,

 

I am brand new to JIRA Service desk and i am trying to create issue type of Service request with approvals and i want to know i can create issue with approvers using REST API.

1 answer

0 votes

Hello Avitesh,

Welcome to Atlassian Community!

It's possible to create a ticket via REST Api with approvers, but in this case, it will be necessary to add the field id.

Multi-user picker custom field - A custom UI field that enables multiple users to be selected.

"customfield_11458" : [ { "name":"inigomontoya" }, { "name":"tommytomtomahawk" }]

On "name" you will add QM id (if it's a customer) or the Atlassian account id (for agents).

Here is the template that I used and that successfully created a ticket with approvers:

curl --request POST \
--url 'https://mysite.atlassian.net/rest/servicedeskapi/request' \
--user 'name@domain.com:APITOKEN' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"serviceDeskId": "12",
"requestTypeId": "223",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac",
"customfield_10100": [{ "name":"1a23b45cde67f89g1h23ij4k" }]
}
}
}'

Screen Shot 2020-04-14 at 15.21.10.png

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Thanks for that, helped a tone!

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