Hi All,
I am brand new to JIRA Service desk and i am trying to create issue type of Service request with approvals and i want to know i can create issue with approvers using REST API.
Hello Avitesh,
Welcome to Atlassian Community!
It's possible to create a ticket via REST Api with approvers, but in this case, it will be necessary to add the field id.
Multi-user picker custom field - A custom UI field that enables multiple users to be selected.
"customfield_11458" : [ { "name":"inigomontoya" }, { "name":"tommytomtomahawk" }]
On "name" you will add QM id (if it's a customer) or the Atlassian account id (for agents).
Here is the template that I used and that successfully created a ticket with approvers:
curl --request POST \
--url 'https://mysite.atlassian.net/rest/servicedeskapi/request' \
--user 'name@domain.com:APITOKEN' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"serviceDeskId": "12",
"requestTypeId": "223",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac",
"customfield_10100": [{ "name":"1a23b45cde67f89g1h23ij4k" }]
}
}
}'
If you have any other questions regarding this matter, please let us know.
Regards,
Angélica
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Is it possible to select approver by email, not by name? We have people with same name in Jira.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Sergei,
You should be able to achieve this by using the email of the user to fetch the Atlassian id with the Jira REST API. Then you should be able to tunnel it into the call above.
You will need to use "id" as key in the list instead of "name" or "username".
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Get started with Jira Service Management
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
Adopt ITSM practices with Jira Service Management
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.