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Hi All,
I am brand new to JIRA Service desk and i am trying to create issue type of Service request with approvals and i want to know i can create issue with approvers using REST API.
Hello Avitesh,
Welcome to Atlassian Community!
It's possible to create a ticket via REST Api with approvers, but in this case, it will be necessary to add the field id.
Multi-user picker custom field - A custom UI field that enables multiple users to be selected.
"customfield_11458" : [ { "name":"inigomontoya" }, { "name":"tommytomtomahawk" }]
On "name" you will add QM id (if it's a customer) or the Atlassian account id (for agents).
Here is the template that I used and that successfully created a ticket with approvers:
curl --request POST \
--url 'https://mysite.atlassian.net/rest/servicedeskapi/request' \
--user 'name@domain.com:APITOKEN' \
--header 'Accept: application/json' \
--header 'Content-Type: application/json' \
--data '{
"serviceDeskId": "12",
"requestTypeId": "223",
"requestFieldValues": {
"summary": "Request JSD help via REST",
"description": "I need a new *mouse* for my Mac",
"customfield_10100": [{ "name":"1a23b45cde67f89g1h23ij4k" }]
}
}
}'
If you have any other questions regarding this matter, please let us know.
Regards,
Angélica
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