Announcing A New Discovery Integration With Device42 and Jira Service Management Cloud

Screen Shot 2023-01-10 at 9.11.36 AM.pngAtlassian and Device42 are excited to announce that the new, advanced Device42 discovery integration for Jira Service Management Cloud is now available in the Atlassian Marketplace. This integration is free for Device42 and Atlassian customers.

Learn more about this integration in the post below or register now for a webinar led by the experts at Device42 on February 9.

 

Discovery with Device42

Many enterprise customers who are using Jira Service Management Cloud Premium and Enterprise editions need a robust auto-discovery solution to address the complexity of their growing IT infrastructure. To keep up with this complexity, they must populate their IT Service Management (ITSM) solution and Configuration Management Database (CMDB) with up-to-date and accurate information. The Device42 integration with Assets in Jira Service Management solves this challenge.

Device42 provides the breadth and depth of IT infrastructure, cloud, data center, and storage data as well as applications and dependencies. While Atlassian provides a free solution to customers in Assets Discovery, Device42’s discovery capabilities are the widest and deepest solutions in this market, allowing enterprise customers to make sense of the growing and complex IT estate.

 

Device42 Data Exists Natively in Assets in Jira Service Management

Device42 Integration for Atlassian JSM Assets (1).jpg

 

Data discovered by Device42 is synced with Assets in Jira Service Management. Users can directly select and attach Device42 Assets / Configuration Items (CIs) to their Jira Service Management service request, ticket, or issue.

  • This enables service desk users to quickly review related items of their business for incident response and change management without leaving Jira Service Management.
  • Data can be used by automation in Jira Service Management and other Jira workflows.
  • When a new dependency is found in the Application Focus Filters for a business application, an issue is created with all the related CIs. Stakeholders can approve or deny adding the new dependency from Jira Service Management.

 

Simple, Flexible, and Detailed

 

Device42 Integration-JSM Cloud Premium and Enterprise Editions-Connect Default Schema2.png

 

The default schema encompasses devices, business applications, buildings, departments, and users. When new issues are created in Jira Service Management, users can select multiple configuration items (CIs) from a drop-down list or search for CIs by name to refine the list selections. Users can add one or more Device42 custom fields as well.

Users can see details from Device42 (such as serial number, asset number, and hardware model) for that CI in Jira Service Management. Similarly, you can see the associated information for other CI types. Conversely, the CIs in Jira Service Management can be linked to the Device42 page for that CI, enabling users to easily view additional CI details.

Users can add custom fields and relationships to objects on the fly. Users of Assets in Jira Service Management can run discovery at scale and maintain visibility across complex IT environments.

 

Webinar: Supercharge Assets in Jira Service Management with the New Advanced Discovery Solution from Device42.

Join Device42 on February 9 at 10:00 AM ET and 4:00 PM ET for a presentation on How to Get an Accurate and Comprehensive CMDB for Atlassian’s Jira Service Management.

The Device42 team will demo and discuss how to:

  • Automate discovery and establish a single source of truth.
  • Keep your Jira Service Management Assets accurate and up-to-date to significantly drive down mean-time-to-resolution (MTTR).
  • Visualize the relationships between devices to de-risk moves, adds, and changes.
  • Leverage Device42’s new Discovery Integration for Atlassian’s Jira Service Management Cloud to supercharge Assets and your teams!

For more information, check out the Better Together video or join Device42 webinar: How to Get an Accurate and Comprehensive CMDB for Atlassian’s JSM Cloud.

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