Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

share request button

hello, we have a project called hellas servise desk. at first when a user was adding a new request, there was a share request button (like a cc in emails) but now it is not there.

how can i bring it back?

thank you

1 answer

0 votes

Hello there,

Welcome to Atlassian Community!

When a customer creates a ticket using the portal, they can only add participants after the ticket is created. The option is visible on the right side of the ticket:

Screenshot 2019-12-13_18-23-47-299.png

On the request form, they can share the ticket with an Organization only, but not participants, so if they are part of an organization, they will see the option.

Screenshot 2019-12-13_18-24-31-966.png

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,245 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you