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share request button

IT Hellas
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December 12, 2019

hello, we have a project called hellas servise desk. at first when a user was adding a new request, there was a share request button (like a cc in emails) but now it is not there.

how can i bring it back?

thank you

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 13, 2019

Hello there,

Welcome to Atlassian Community!

When a customer creates a ticket using the portal, they can only add participants after the ticket is created. The option is visible on the right side of the ticket:

Screenshot 2019-12-13_18-23-47-299.png

On the request form, they can share the ticket with an Organization only, but not participants, so if they are part of an organization, they will see the option.

Screenshot 2019-12-13_18-24-31-966.png

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

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