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how to unlocked organisations field?

i need use organisations field from JIRA Software but ican't beacause it is locked. I don't see this field on screen.

2 answers

Hi and welcome to the Community!

What do you mean "it's locked"? Do you see it greyed out or something? 

Can you provide us with a screenshot, please?

Some fields are locked by software. For example in this case Organisations field comes from JIRA Service Desk. I need use this field in Jira Software. After enter my Issue in JS i set this in JSD.

The Organization field is a system field and is terefore locked. You are not able to make changes to this field.

I had similar issues previously.

What are you trying to change on this?


Hi Jason, I'd like to add a default organization to this organizations field of any newly created issues/tickets... could I unlock this field and set it hidden with preset default organization? I searched and it all said I have to do it programmatically... why I can't do it configurably?

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