how to queue up a column with comments?

I created queues for applications and I need to see the confirmation from the author of the application in the commentary. how do I output a comment column?

1 answer

This widget could not be displayed.
Alexey Matveev Community Champion Nov 10, 2017

Hello,

You can not output a comment column in the Queue. You can achieve this with the following ways:

1. Create a custom field "Confirmation Comment" where the author would enter his comment. Then you can put Confirmation Comment custom field in the queue.

2. Create a scripted field which would pull out the comment you need. You can create such a field if you have, for example, Adaptivist Scriptrunner.

I did not understand what to do. At the moment I made a desktop with the "Updates" application, but it does not work correctly and often misses comments (((

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,965 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you