Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

how to configure the search function in the customer portal

Jai Vijay November 28, 2019

We have a customer portal that has a search function, we have a list of tickets, for example, SDZSERV-123, if I want to search the ticket as  123 we are unable to get the ticket as a search result unless we type it as SDZSERV-123. Could someone help me with this issue? 

1 answer

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 28, 2019

There is no way to change this.  The project key is an integral part of the issue key, and should not be neglected.  A search for 123 in one of the systems I've got would return thousands of results - -123 for all projects and -1123, -2123, -3123 etc for larger ones.

There's simply no need for a search that works like that.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events