Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

how to configure the search function in the customer portal

We have a customer portal that has a search function, we have a list of tickets, for example, SDZSERV-123, if I want to search the ticket as  123 we are unable to get the ticket as a search result unless we type it as SDZSERV-123. Could someone help me with this issue? 

1 answer

0 votes

There is no way to change this.  The project key is an integral part of the issue key, and should not be neglected.  A search for 123 in one of the systems I've got would return thousands of results - -123 for all projects and -1123, -2123, -3123 etc for larger ones.

There's simply no need for a search that works like that.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

266 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you