We will start by JIRA Service Desk Server (10 users JIRA + 3 agents Service Desk) + Confluence Server (10 users).
We will install our above package on the cloud (Amazon AWS or Google Cloud).
Our main use will be JIRA Service Desk.
We will use JIRA to create projects for Service Desk. No more.
We will use Confluence by connecting it to JIRA Service Desk to benefit from knowledge base feature.
We could locate our position as Small-scale in JIRA Sizing Guide.
Above JIRA guides don't mention any requirements for JIRA Service Desk's Agents and Customers' uses for the system.
Also, above Confluence guide, don't mention requirements for connection to JIRA Service Desk and uses of Customers for the knowledge base.
May you please advise about:
Hi all! We’re interested in learning more about your ITSM practices - what’s the current state of your ITSM practices? What are your aspirations for your IT team in the future? Which ITSM trends ar...
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