Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

hardware requirements for JIRA and Confluence Servers to run Service Desk

We will start by JIRA Service Desk Server (10 users JIRA + 3 agents Service Desk) + Confluence Server (10 users).

We will install our above package on the cloud (Amazon AWS or Google Cloud).

Our main use will be JIRA Service Desk.

We will use JIRA to create projects for Service Desk. No more.

We will use Confluence by connecting it to JIRA Service Desk to benefit from knowledge base feature.

We got a look at JIRA RequirementsJIRA Sizing Guide, and Confluence Server Hardware Requirements Guide.

We could locate our position as Small-scale in JIRA Sizing Guide. 

Above JIRA guides don't mention any requirements for JIRA Service Desk's Agents and Customers' uses for the system.

Also, above Confluence guide, don't mention requirements for connection to JIRA Service Desk and uses of Customers for the knowledge base.

May you please advise about:

  1. what additional hardware requirements for JIRA Server to run JIRA Service Desk's Agents and Customers activities?
  2. what additional hardware requirements for Confluence Server to connect to JIRA Service Desk and handle Customers' uses for the knowledge base?

Thanks

 

1 answer

0 votes
  1.  I would recommend adding a bit more memory to the server if you can - Service Desk is quite a large addon and has an impact on performance in general.  Not a huge amount, but it is noticable
  2. Confluence is fine - the connection and Knowledge Base stuff adds no more than any other space, so you won't notice it.

 

Hi Nic,

 

is there a specific spec for hardware ? eg  2 Intel(R) Xeon(R) CPU E5520 @ 2.27GHz (16 logical cores) with 32GB of RAM. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you