We set up the email forwarding from gmail address to JIRA to create tickets automatically, and I see the tickets aren't created automatically if the email has auto-response setting.
https://<jira host url>/secure/admin/SDMailInfo.jspa
The message was rejected because it is auto-reply mail.
Is there any way to disable this?
Hi Makoto, Your Jira is Cloud or Server?
Currently, the Email processor from under the Global Mail Settings will filter out:
In certain situations, automatically generated emails from alarm systems or automatically forwarded emails, can have a different value than "no" set for the Auto-Submitted header of the email.
This will cause the email to get filtered out and not get further processed.
The AutoReplyMailFilter filter will prevent these kind of emails from creating issues in Service Desk.
Please provide an option to white-list email addresses to prevent them from being discarded as invalid emails under the Service Desk Email settings.
Alternatively, provide an option to disable any of the above mentioned mail filters from the Service Desk Email settings section
NB: This workaround is not possible in Atlassian Cloud.
The provided workaround will apply to all emails processed by the filter, which can cause incorrectly created issues. Being able to white-list addresses should prevent this from happening.
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