I can't edit workflows once they are created.


I want to add remove status's so I don't see a bunch of irrelevant ones.


How can I do this, it keeps on saying I need to disable the workflow but I don't know how to get there.

2 answers

1 accepted

JIRA doesn't allow you to remove statuses from a workflow that's 'active' or being used by a project. To get around this:

  1. Create a copy of the workflow you are using. It will make an 'inactive' or disabled version.
  2. Edit the Copy and remove the statuses you don't need, making sure you have the flow/connections you'll need.
  3. Edit the workflow scheme with the origianal workflow to remove the old workflow and replace it with the new one.
    Note: when you publish you'll be required to select what status tickets should be changed to that are in status you've removed. 
0 vote
Jack Brickey Community Champion May 24, 2017

Patrick, 

I would start by reading this - https://confluence.atlassian.com/servicedeskcloud/workflows-780868207.html. And there are other good pages on workflows on Atlassian's site.

that said...

There are limitations of what you can do to workflows when they are active (assigned to projects). I recommend the following approach:

1) make a copy of the workflow

2) edit the copy and change the name to whatever you want, e.g. 'workflow' v2 or other

3) in the project you want to associate the new workflow with go to the project settings and issue types and then add the workflow and associate specific (all?) issue types with the new workflow

hope this helps

 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you