I can't edit workflows once they are created.
I want to add remove status's so I don't see a bunch of irrelevant ones.
How can I do this, it keeps on saying I need to disable the workflow but I don't know how to get there.
JIRA doesn't allow you to remove statuses from a workflow that's 'active' or being used by a project. To get around this:
I would start by reading this - https://confluence.atlassian.com/servicedeskcloud/workflows-780868207.html. And there are other good pages on workflows on Atlassian's site.
There are limitations of what you can do to workflows when they are active (assigned to projects). I recommend the following approach:
1) make a copy of the workflow
2) edit the copy and change the name to whatever you want, e.g. 'workflow' v2 or other
3) in the project you want to associate the new workflow with go to the project settings and issue types and then add the workflow and associate specific (all?) issue types with the new workflow
hope this helps
Hi @Claudia, the above answer should work. If it doesn't you've run into a system error. As an extra item of note, JIRA kind of hides the inactive workflows in a separate list you have to expand at the bottom of the workflow page. So, my advise is to make sure the workflow copy you are trying to edit is under the Inactive section and is not associated with any workflow schemes. If it isn't active or associated with anything and still isn't doing what you need it to, then you should log a ticket with Atlassian support to figure out what's going wrong with your instance.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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