Within Activity, How do I comment a participants

I've noticed that when I want to comment a participant, the @user name does not work. 

 

Meaning: If I input activity as a Reporter or Assignee, I can use the @ to mention within the activity & i receive an email notifying me of these comments. But when I type @participant - It does not resolve.   

 

Any insight on this matter? and thanks for reading.       

1 answer

0 votes
Rachel Wright Community Champion Jul 31, 2017

Hi Mr or Ms "GbHawk Support",

Can you provide us with more information?  Here are some questions to help us understand:

  1. What field are you trying to mention a user in?  
  2. Is the field configured to accept rich text or only plain text?  
  3. Are you able to @mention some users but not all?
  4. Is the user you're trying to @mention active?
  5. Can you attach a screenshot?

Also, I've noiced with JIRA Server (v 7.1.1), sometimes the @mention query has trouble finding a particular user.  I assume this is due to my large user count.  I find that if I start typing a name and JIRA doesn't find anyone, I can hit the "TAB" key and voila - the user appears!  I remember reading this function has been rebuilt in later versions of JIRA, so maybe this is a future non-issue.

Let us know,

Rachel Wright

Thank you Rachel for the reply. 

 

As you can see from the No_User.PNG , The comment field does not recognize the participants in the ticket.

 

The J_Davis.PNG shows Jennifer Davis (jdavis) as a user.

 

So my problem is that as a Requested Participant - JDavis resolves to Jennifer Davis BUT when I go to comment/mention @jdavis in the comment field, It does not resolve. 

No_User.PNGJ_Davis.PNG

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

369 views 1 7
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you