Within Activity, How do I comment a participants

[GbHawk Support]

I've noticed that when I want to comment a participant, the @user name does not work. 

Meaning: If I input activity as a Reporter or Assignee, I can use the @ to mention within the activity & i receive an email notifying me of these comments. But when I type @participant - It does not resolve.   

Any insight on this matter? and thanks for reading.       

[Rachel Wright]

Hi Mr or Ms "GbHawk Support",

Can you provide us with more information?  Here are some questions to help us understand:

1. What field are you trying to mention a user in?  
2. Is the field configured to accept rich text or only plain text?  
3. Are you able to @mention some users but not all?
4. Is the user you're trying to @mention active?
5. Can you attach a screenshot?

Also, I've noiced with JIRA Server (v 7.1.1), sometimes the @mention query has trouble finding a particular user.  I assume this is due to my large user count.  I find that if I start typing a name and JIRA doesn't find anyone, I can hit the "TAB" key and voila - the user appears!  I remember reading this function has been rebuilt in later versions of JIRA, so maybe this is a future non-issue.

Let us know,

Rachel Wright

[GbHawk Support]

Thank you Rachel for the reply. 

As you can see from the No_User.PNG , The comment field does not recognize the participants in the ticket.

The J_Davis.PNG shows Jennifer Davis (jdavis) as a user.

So my problem is that as a Requested Participant - JDavis resolves to Jennifer Davis BUT when I go to comment/mention @jdavis in the comment field, It does not resolve.