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When using automated transitions, tickets that are marked closed remain the list of open issues

jye I'm New Here Jun 29, 2020

I have automation rules set up such that when duplicate cards exist and I transition the states of one of the cards, all duplicate cards are closed. 

When this automation is processed, the duplicate cards are transitioned correctly, however the resolved/closed cards are left in the the list of open issues with the status closed.

1 answer

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1 vote
Answer accepted
Jack Community Leader Jun 29, 2020

Make sure the automation is setting the Resolution field. If not the issues remain unresolved.

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