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Validator on date from Customer Portal in jira service desk Edited

I want to validate Date field should not be todays date in Jira service desk cloud version. We are not using any plugin.

Is it possible to implement?



1 answer

0 votes

Hi Prashant,

It's possible to set a validator in the workflow, so if the customer chooses "Today" it will show an error.
Please, go to the Project settings > Workflows > Select to edit the desired workflow > Select the Diagram view > Click on the transition "Create issue" > Validators.

Screenshot 2019-04-17_17-58-51.png

On the next page, click "Add validator" > Date Compare Validator > Add. Now, on "Date" you must select the custom field and configure as below:

Screenshot 2019-04-17_18-06-06.png

After that, save the workflow.

Please, give it a try and let us know how it goes.


Esther Strom Community Leader Aug 07, 2019

FYI, there's an open bug that indicates that validators are ignored when customer transitions are performed. So your solution may not work.

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