For a customer of ours, the Insight (Riada) and Extensions for Jira Service Desk add-ons are used. Now we want to show a custom field of type "Insight Object / s" on a request type, while limiting the choices that users get.
Does anyone know a way to realize this?
Yes. It's easily doable.
Now in the object itself (in my case Business Service -> DWH), give the attribute a value of the request type created initially.
2-Create the "Request Type" custom field
3- Create Insight Dependent (referenced object/s) custom field.
Set it to be dependent on Insight Object custom field created in step 2.
Set the reference type and direction
4-Custom Field Value
For custom field created in step 2 ->
Set it as hidden and give it a value on your Service Desk customer request types
5-Finally navigate to the portal customer request type, and verify that only filtered values are showing up.
(don't get confused on the name, my cf name is "Filtered Business Service" but my portal cf name is simply "Business Service")
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