Unsaved comment

[Erin McGarry]

I have the same question as the OP - see screenshot. In my case, clicking "Save" does nothing...how do I recover the unsaved comment?

[Angélica Luz]

Hello Erin,

Thank you for reaching out to Atlassian Community!

Searching for bugs or similar cases, I didn't find anything that could help us.

As a test, can you please click on "Reply to customer" to check if it shows any text?

Is it happening to all tickets?

If you add any other information and save, does it work?

Regards,
Angélica

[Erin McGarry]

Hi Angelica! After reading your suggestions I went back to the ticket to do some more digging. Here's what I found:

In the same ticket I typed another comment, then went and edited the description (which is what I did the other day). Clicked Save (check mark) and scrolled to the comment section. My comment was gone.

• Clicked Add Internal Note - the comment came back! 

I  went and edited the description again, saved, and came back to the comment section. My comment was gone again.

• Clicked Reply To Customer - comment came back again.

Edited the description again, saved, and came back to the comment section. My comment was gone again.

• Pressed M - My comment did NOT come back, but instead I got the "You have an unsaved comment" text. Clicked both Add Internal Note and Reply to Customer - comment did NOT come back.
• Refreshed the browser window.
• Clicked Add Internal Note - the comment came back!
• Refreshed the browser window.
• Clicked Reply To Customer - the comment came back!
• Refreshed again. Pressed M - got the "unsaved comment" text. 
• Pressed the browser's Back button. Pressed the browser's Forward button. 
• Clicked Add Internal Note - the comment came back!

So TL;DR (too late) pressing M to open the comment box causes the "You have an unsaved comment" issue, but refreshing the page and clicking either comment link *should* work to bring back the original comment. I was too afraid to try all this yesterday (I thought navigating away from the page/refreshing would be sure to lose the comment) and now I wish I had! I also can't recall if I pressed M yesterday in this instance, but I do remember noticing the note to push M (I am new to Jira Service Desk) and pushing it to leave a comment at some point...so it's possible.

Additional notes:

• I tried this in multiple tickets and got the same results every time.
• When I see the "unsaved comment" text - if I type in the comment box and save, it works and saves the new comment. (I'm assuming it overwrites the original comment so that's lost forever.)

Hope this helps someone else! And I'll be sure to report back if this happens organically to me again, and how it went.