Previously, When we comment in the share with Customer Tab, there used to be an email which used to get triggered to the Customer, but now all the settings seem to be same, Customers are not getting Email Notification.
i guess,"Public comment" status is enable and "Issue Commented" status is same as "Issue closed"
Btw; using server or cloud ?
if server;Could you please check
1-Administration-->Mail queue - Error Queue ,
2- (Home_directory)\Atlassian\Application Data\JIRA\log - check atlassian-jira-outgoing-mail.log and other logs (you can enable Administration-->logging and porfiling-->mail) , meybe you should check mail server , also check mail account password is expired or not
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