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The View request and the View ALL requests links in our email doesn´t work correct

the View request and the View ALL requests links in our email that the customer gets with the customer notification are both openeing the same window ( the request itself) 

The View ALL requests link doesn´t work.

2019-09-16_14-49-22.png

I found it in the Template, but I can´t get it working, is there any dokumentation about how to configure these links available?

 

Thxs for your help

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