I am new to Service Desk so started with a Next Gen Service Desk - but I am unable to see where a Issue can be broken up into Sub Tasks. Where the documentation suggests there would be a button, I see nothing (see below).
Is this a limitation of the Next Gen Service Desk, or have I misunderstood how Sub Task creation works? Ideally when a issue is created, I wanted the ability to create subtasks from it if it is a complex problem or a long term project requiring various to be completed over its lifetime.
Hi @Luke T
Subtask issue type needs to be enabled manually for Nextgen projects. See this screenshot:
Goto project settings -> Issue types -> click 'Add issue type' and select sub task' (since I have already added, it is listed already for me)
Hi Lenin. Thanks for your reply. I do not see "Issue Types" as a option or menu item in Project Settings. I see "Request Types" but this doesn't allow for Subtask creation. I am using Service Desk only - are Sub Tasks only for Jira Core?
I was able to add it via: Jira Settings > Issues > Issue Types (see screenshot) but still can not make Subtasks inside a Service Ticket.
Thanks again, Luke
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