Show/Hide Custom text field based on Another custom field selected value.

[Michael Lasonde]

Hopefully someone might be able to lend a hand. I have what you guys might say is an easy one but damned if I can figure it out.

I have a custom dropdown field (id 12000) with 4 options Critical, High, Medium, Low.

I have a custom free text multi line field (id 12001) that I would like to only show on the create screen when Critial is selected.

I do not have much scripting experience I came across this script listed below and then didn't know where to go. I would like to be able to just paste this into the description of the 12001 field and keep on rolling. any help would be greatly appreciated. 

<script type="text/javascript">

  priority = document.getElementById('priority');

  if (priority) {

      target = document.getElementById('customfield_10000');

      // Hide the target field if priority isn't critical

      if (priority.value != 2) target.style.display='none';

      priority.onchange=function() {

          if (this.value == 2) {              

                     target.style.display = ''; 

                     target.value="enter message here";

                  } else {

                 target.style.display='none';

          }

      }

  }

</script>

[Ethan Foulkes]

Hi Michael,

You can do this using the Power Scripts add-on.

There is a video tutorial walking you through in detail along with the code here.

Let me know if you have any questions.

Hope you can make it work!

[Michael Lasonde]

Thanks Ethan, Im going to give this a shot I'll let you know how it goes. Thanks again

[Anna Protopapa]

I went through the Power Script tutorial and I tried to hide some fields. But in Jira Service Desk Portal it doesn't work. Is there a way to play this feature on the JSD ustomer portal?

Thank you

[Michael Lasonde]

For the customer portal I use a plugin Extension for Jira Service desk

its specifically designed to modify the Customer Portal.

For hide/show scripting within the tool itself (Create, edit, view) I use Script Runner.

Hope this helps