We are using Service Desk for a project that maps to the issue type task on the back end. For this service desk there are 6 choices for "Customer Request Type." Depending on which of the 6 choices is selected in the customer request type field we want the issue to automatically update the issue's assignee. Is this possible?
So, question - do you have a workflow assigned to specific issue types? For instance - I have a workflow in jira service desk for types of issue type Mobility. In that workflow, I do a post function on issue create to assign to a user that specifically takes care of verizon / at&t / Tmobile requests. That functionality is free.
Now - that raises some questions - for instance - why do this? If a person is out sick or on holiday for a week you set yourself up for failure on SLA. So, I also go in and have a Queue set up specifically for Mobility Issue tickets to be filtered into. That way I can see the tickets in a nice bucket and how many there are to work on.
If you want to buy a plugin - script runner is what we use. We use it to also trigger our assets (also in jira) to spin up a service desk ticket when their warranty runs out.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
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