I run Atlassian products on a local machine with the hostname myhostname. Jira and Service Desk run on port 8080. Confluence on port 8090.
I now want to open the service desk to traffic from outside, so that it is reachable via helpdesk.mydomain.com/servicedesk. A remote server on which nginx runs works as a proxy in this scenario.
So far, so good.
I''ve successfully set up the proxy and Atlassian Service Desk is now reachable via the internet. However, the problem starts when it comes to the Confluence knowledge base.
The error I get on the Front End:
The webpage at https://myhostname:8090/plugins/servlet/remotepageview?pageId=... might be temporarily down or it may have moved permanently to a new web address.
I guess I have to set some settings on the local machine in an Atlassian config file? But I can't figure out what and which.
1. How do I do that? I cannot find anything like "Jira URL" in the Confluence config files. In server.xml I already tried to replace <Connector keyAlias="myhostname" with "helpdesk.mydomain.com/servicedesk" - the effect was that Confluence did not work anymore neither locally nor via subdomain. Also changing "Server Base URL" over Confluence General Configuration GUI had no effect.
2. I don't want the local access to Confluence via https://myhostname:8090/ to be affected if possible.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs