Service Desk - Adding a Comment When Resolving an Issue

Hi All

When closing Service Desk issues, any comments the agent makes are lost entirely.

We have a post function setup on the Transition: Resolve Issue as follows:

Add a comment to an issue if one is entered during a transition.

...but the comment does not show.

The current work around is to add a comment as one step, and then resolve the issue separately.

Any ideas?

Matthew

2 answers

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Hi All Setup on the Transition: Resolve Issue as follows: Add a comment to an issue if one is entered during a transition. ...but the comment does not show. Service Desk issues, any comments the agent makes are lost entirely. We have a post function setup on the Transition: Resolve Issue as follows: Add a comment to an issue if one is entered during a transition. Nagy Orsolya: ideas?

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Matthew, I had some questions:

  • Does the atlassian-jira.log note anything out of the ordinary during this event?
  • Do all other post functions work as expected for this transition?
  • Does the commenting post function work properly at other workflow transitions?
  • Does this WF interact with any add-ons?

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