Would it be possible to implement following in Jira SD:
If a ticket hits a specific status, an e-mail including the content of the ticket (reporter's notes and attachments) will be created and sent to an external recipient.
I've looked into transition triggers, post functions and the like as well as plug-ins for Jira SD - nothing in that direction.
Any help or hints appreciated, thanks!
there are two possibilities to do that:
- Without Addon (only link, content of the ticket is not included):
- With Addon:
This Add-On will help you create and automatically send the reports/issues to any email address at any stage of the workflow or in a scheduled time.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. Curious about the latest updates in the Jira Service Desk Server...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs