Send mail on transition/status change to external recipient Edited

Hi!

Would it be possible to implement following in Jira SD:
If a ticket hits a specific status, an e-mail including the content of the ticket (reporter's notes and attachments) will be created and sent to an external recipient.

I've looked into transition triggers, post functions and the like as well as plug-ins for Jira SD - nothing in that direction.

Any help or hints appreciated, thanks!

Cheers,
Dominik

2 answers

1 accepted

Hi Dominik,

there are two possibilities to do that:

- Without Addon (only link, content of the ticket is not included):

  • go to System
  • Create an Event - Select a notification template 
  • Add a post function to the workflow "Fire Event"
  • go to the Notification scheme and select the event you have just created and select "Single email address"

- With Addon:

This Add-On will help you create and automatically send the reports/issues to any email address at any stage of the workflow or in a scheduled time. 

https://marketplace.atlassian.com/plugins/com.midori.jira.plugin.pdfview/server/overview

Regards, 

Saad

Hi!

The plug-in looks promising, I shall look into it. Thanks!

Yea, I've already played around with Jira's event notification system and quickly realized I would need additional components.

Cheers,
Dominik

how about using automation from JIRA service desk.

Screen Shot 2018-01-15 at 10.11.32.png

I'm sorry but that automation is disgusting, as only allows to send an email to the reporter or customers involved. Is terrifying how you can't put a common email address there. Would be perfect if you could put some recipients there, but don't, you can't.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Asked Feb 02, 2018 in Jira Service Desk

What are the must-have addons?

Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...

969 views 12 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you