Would it be possible to implement following in Jira SD:
If a ticket hits a specific status, an e-mail including the content of the ticket (reporter's notes and attachments) will be created and sent to an external recipient.
I've looked into transition triggers, post functions and the like as well as plug-ins for Jira SD - nothing in that direction.
Any help or hints appreciated, thanks!
there are two possibilities to do that:
- Without Addon (only link, content of the ticket is not included):
- With Addon:
This Add-On will help you create and automatically send the reports/issues to any email address at any stage of the workflow or in a scheduled time.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
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