When I use the search function to search for resolved tickets, one request type doesn't work. For example, I can search for resolved AND contract request and they all show up, but when I search for resolved AND other. Only 3 tickets show, but there are many more tickets under this request type.
Why is this the case?
It feels like a AND/OR logic problem in absence of the example JQL that @Susan Hauth _Jira Queen_ asked for to help us debug your issue... so... if I were guessing....
Your initial that shows all the tickets the JQL might be:
project = <someproject> AND issuetype = "contract request" AND resolved is not EMPTY
The one that isn't showing them might be:
project = <someproject> AND issuetype = "other" AND resolved is not EMPTY
To combine them (if this is what you're trying to do) perhaps the following?
project = <someproject> AND issuetype in ("contract request", other) AND resolved is not EMPTY
Thanks but this doesn't work, no issues were found when I copy and pasted that in the search bar.
When I type in the search bar "resolved contract request" this works and turns into status = Resolved AND text ~ "contract request". All of these requests come up.
When I type into the search bar "resolved Other" this turns into status = Resolved AND text ~ Other. But only 3 requests show, whereas there are much much more?
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