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Searching for resolved tickets

Hello,

When I use the search function to search for resolved tickets, one request type doesn't work. For example, I can search for resolved AND contract request and they all show up, but when I search for resolved AND other. Only 3 tickets show, but there are many more tickets under this request type.

Why is this the case?

3 answers

Hi,

Can you share /paste your jql?  So we can see how you are searching?

Thanks..

0 votes
Mike Rathwell Community Leader Aug 27, 2019

Hi @Janine Mostert 

It feels like a AND/OR logic problem in absence of the example JQL that @Susan Hauth _Jira Queen_ asked for to help us debug your issue... so... if I were guessing....

Your initial that shows all the tickets the JQL might be:

project = <someproject> AND issuetype = "contract request" AND resolved is not EMPTY

The one that isn't showing them might be:

project = <someproject> AND issuetype = "other" AND resolved is not EMPTY

To combine them (if this is what you're trying to do) perhaps the following?

project = <someproject> AND issuetype in ("contract request", other) AND resolved is not EMPTY

Thanks but this doesn't work, no issues were found when I copy and pasted that in the search bar.

 

When I type in the search bar "resolved contract request" this works and turns into status = Resolved AND text ~ "contract request". All of these requests come up.

 

When I type into the search bar "resolved Other" this turns into status = Resolved AND text ~ Other. But only 3 requests show, whereas there are much much more?

Any clue as to why this could be?

may be try this jql:     status = Resolved AND text ~ "Other*"

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