Search PDF file content from knowledge base

We have setup a link between Service Desk and Confluence and a few PDF files are attached to Confluence articles. 

When I perform a search from Confluence, the search results contain PDF files in which the text is found. 

When I perform a search from the Service desk customer portal, the search results seem to be limited to articles only and not showing results from attached PDF files. 

Why is there a difference in the search restults?

Is it possible to change the configuration so the knowledge base search results also shows the PDF files containing the searched text?

1 answer

0 votes

Hi Remco,

Seems like it is not possible at the moment, JSD only search the string on articles title and content. There is a feature request for the enhancement; JSDCLOUD-5543. Please do vote the feature request.

Cheers!

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