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SLA to apply to multiple projects?

Dick Cannon
Dick Cannon Jul 30, 2020

Is it possible to setup a 'global' SLA, or an SLA that can apply to multiple projects?  Or do you have to set it up at each project level?

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Gokce Gursel _Snapbytes_
Gokce Gursel _Snapbytes_ Jul 30, 2020

Hi @Dick Cannon ,

How about using "projectType=service_desk" as JQL condition?

If you meant Business or Software projects, Jira's SLA functionality doesn't work on Software or Business projects, Time to SLA can do that.

SLA Detail Report (Cloud) 3.jpg

Let me know if you have further questions.

Cheers,

Gökçe

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