We're working through setting up multiple Service Desk projects for different departments in the organization. I've found instructions on permissions required to move issues between projects (Create and Move permissions on all Service Desk projects), and the action of moving issues works as expected.
However, the staff moving the issues do not have any other permissions in the other SD projects. When the Move action ins complete, it drops the "mover" to a screen that tells them there are no issues (something to that effect). I understand why, as the issue being moved is no longer visible to them in the moved-to project, but the message is a little confusing to the person moving the issue. It's not confirming that the move was successful, it's basically saying "I can't find your issue".
Has anyone found a way to make this more friendly without adding additional rights?
Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events