Request Types not showing in Widget

[Joanne Shovelton]

I have created a widget for my Service Desk project and selected a "Default request type" and "Show all request types in the widget". 

When I render the widget, only the default request type is available and none of the others are showing. Also can't de-select the default request type from the widget creation page (I can only select another default type).

[Alex Koxaras -Relational- · Accepted solution]

Hi @Joanne Shovelton ,

The way the widget works is as follows:

• The user may search for a request type you have set up
• If his search string yields a result, then he may choose it
• If it doesn't, then the default request type will make sure that the user will be eligible to send a request via the widget to your JSM project

Hope that helps!