Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Sign up for free Log in
Atlassian Community Hero Image Collage

Reply to a customer as First Response

sjobana
sjobana Dec 16, 2019

How to configure the first response using the reply to a customer not with just comment.

Answer
Watch
Like Be the first to like this

1 answer

0 votes
Ajay
Ajay Solutions Partner Dec 18, 2019

@sjobana 

Please refer to the Atlassian Service Desk documentation on how to customise servicedesk notifications

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Desk
TAGS
Community showcase
Charlotte Nicolaou
Charlotte Nicolaou
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

267 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you