Reopen issues Jira Service Desk

I'm testing Jira Service Desk. I have a transition for reopening issues for my customer but in the user portal doesn't have any action or button for doing this action.

Some ideas for solving this situation?.

Regards

2 answers

This widget could not be displayed.
Timothy Chin Community Champion Jun 10, 2014

https://jira.atlassian.com/browse/JSD-40

There is a workaround in the issue.

This widget could not be displayed.

Cesar I am trying to establish in Service Desk the ability to reopen a Resolved State -Resolution Done statused TIcket to In Progress state and Resolution Unresolved by my Sdesk agents.  Can you share how you set the transition to achieve this per above.

 

Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

11,161 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you