Reopen issues Jira Service Desk

I'm testing Jira Service Desk. I have a transition for reopening issues for my customer but in the user portal doesn't have any action or button for doing this action.

Some ideas for solving this situation?.

Regards

2 answers

0 vote
Timothy Chin Community Champion Jun 10, 2014

https://jira.atlassian.com/browse/JSD-40

There is a workaround in the issue.

Cesar I am trying to establish in Service Desk the ability to reopen a Resolved State -Resolution Done statused TIcket to In Progress state and Resolution Unresolved by my Sdesk agents.  Can you share how you set the transition to achieve this per above.

 

Thanks!

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