I'm testing Jira Service Desk. I have a transition for reopening issues for my customer but in the user portal doesn't have any action or button for doing this action.
Some ideas for solving this situation?.
Cesar I am trying to establish in Service Desk the ability to reopen a Resolved State -Resolution Done statused TIcket to In Progress state and Resolution Unresolved by my Sdesk agents. Can you share how you set the transition to achieve this per above.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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