@Michelle Greenfield since you posted in the Jira Service Desk forum I need to ask if you've updated the request type or issue type.
If you are aware of the difference between the 2 then I'd ask to check issue - issue type scheme association .
If you've done all of that but still have no success could you post a few screenshots ( anonymised of course) so I can take a look?
This is a bug in jira and reported by several users. I myself faced this issue sometimes ago in jira service desk. Below is a workaround to resolve this which i found in some discussion earlier.
Go to Jira settings > Issues > Issue Type schemes > Edit the desired scheme > drag and drop affected Issue type somewhere up or down on the list and then save the configuration. The Issue type can now be moved to the original position if required.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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