I have a question concerning the auhorisation of users in the projects. Is it possible that a user, when he logs in into the Customer Portal, only is able to see the project where he has an authorisations for.
Theo, To be honest, I am not sure - since this invitation to particular ServiceDesk goes out in a form of email as then the Customer should receive it. You can use already a Customer account that is active in your system. I also checked if it is possible to provide them manually (via your own email) with the link to your ServiceDesk/password creation page - but it won't fly since Jira is putting a token there and without the token the user won't be able to setup their account properly. Maybe there is a way to use an external outgoing email server directly through Jira's settings, so you won't have to install anything on your server.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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