Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Placeholder text in widget

I've added text to all fields (for a custom field) in an issue type, but when that type is selected in the embedded widget the placeholder text isn't visible, which is quite difficult as I really need to guide the user as to what to enter in that field. Does anyone know of a way to surface these properties, or is this a jira bug?

1 answer

0 votes

Hello Gary,

Welcome to Atlassian Community!

When creating a ticket using the widget, it doesn’t show the help text that we usually use for requests in the customer portal and also the description added to custom fields won’t appear in the widget.

Also, currently, there is no option to add a placeholder text for fields in Service Desk.

We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

296 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you