Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage



I 'am working in jira service desk , I want to change the name of the project .



Thank for help 

2 answers

2 accepted

1 vote
Answer accepted
Jack Community Leader Apr 18, 2019

If you are an admin go to Project settings > details and edit name there. 

I already do it but when client go the service desk they see the old name 

Jack Community Leader Apr 18, 2019

You change the portal name in project settings > portal 

I  also  do it  that why I dont  understand .

in the portal the name is ALPHA and in portal setting the name is x xxxx

in the first page I have the right name but when the client write the request  I have the right name /old name 

Jack Community Leader Apr 20, 2019

Pleas provide screenshots of what you changed and what you want changed so it is clear here.

0 votes
Answer accepted

Hi @fatoumata Sall ,

I think you are talking about Help center name. You have to change Help Center Name. If you have permission you can change it on customer portal. On Customer portal you have Customized tab on right side there you can change Help Center name. 

Capture 2019-04-19 at 13.19.53.png


thank for your help !!

I have change the name in the help center  but when tne customer like to make request  I already see ALPHA .


Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

261 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you