Previously, when a customer received a notification of an update in a Service Desk request, they could reply to the notification, and their reply was added to the comments on the request, as though they had logged in and responded.
Today, when customers respond, their email client shows the response email as sent, but the response does not appear in the Service Desk ticket.
We use Service Desk Cloud.
Is there a general outage? Is anyone else seeing this? Thanks in advance!
I saw that you created a ticket with our support related to the same question and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, feel free to share the resolution here to help other community members that may face the same issue.
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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