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New service desk install gives weird custom fields

Laurens Coppens Community Leader Jun 04, 2019

I have a fresh jira software install on which i installed jira service desk.

Instead of the normal approvers, organisations, ... fields it has created fields with these names:


Any idea what could caused this and how i could best fix this?

I'm using the latest versions: Jira Software 8.2.1 and JSD 4.2.1

1 answer

1 accepted

1 vote
Answer accepted

Hi Laurens,

Thank you for all the details.
I was able to find that this issue is related to a bug reported weeks ago.
There is a bug specific for Service Desk and another one that affects some fields on Software but also mention about Service Desk:
Please, click on "This affects my team" and watch to receive updates about the bugs.


Laurens Coppens Community Leader Jun 06, 2019


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