It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Multiple approvals in Jira Service Desk workflow

We are interested in setting up multiple approvals in one workflow for a service desk project. We have about 5 statuses that need approvals configured. For each status, the approvers differ. The approvers are set by the service desk team, since the approvers vary by issue. I was wondering if there is a best practice for this. Would it be better to use the one Approvers user- picker field for the whole workflow, and just update this based on the status; or do we need a different user-picker custom field at each status configured for the approvals?

1 answer

1 accepted

1 vote
Answer accepted

Hi Claire,

I have a similar situation and I thought about it as well.  In the end I found it cleaner and easier to manage to have 5 different groups for the 5 different statuses.  It's not that you couldn't do it with one, it will just be much simpler to implement and likely much simpler for your users to track.

Hope that helps


That definitely helps. My initial concern with this was ending up having to create a ton of new user- picker custom fields for groups that need multiple approvals. But I'm thinking about just giving these fields generic names, i.e. Approvers 2, Approvers 3, etc, to avoid creating a field per unique status.

Thanks for your response!


Hi Claire,

Yes I have generic groups.  Approvers, Secondary Approvers, etc.

The end users never see these group names so it doesn't really matter.  They just see approval for (current status that needs approval).

If happy with answer please marked as resolved (Little checkmark)


Like Randy Concepcion likes this

That certainly makes sense. I'll go ahead and mark this answered.



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

How has Jira Service Desk increased productivity in your org?

Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...

184 views 0 3
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you