Multiple approvals in Jira Service Desk workflow

We are interested in setting up multiple approvals in one workflow for a service desk project. We have about 5 statuses that need approvals configured. For each status, the approvers differ. The approvers are set by the service desk team, since the approvers vary by issue. I was wondering if there is a best practice for this. Would it be better to use the one Approvers user- picker field for the whole workflow, and just update this based on the status; or do we need a different user-picker custom field at each status configured for the approvals?

1 answer

1 accepted

0 votes
Susan Hauth Community Champion Dec 01, 2017

Hi Claire,

I have a similar situation and I thought about it as well.  In the end I found it cleaner and easier to manage to have 5 different groups for the 5 different statuses.  It's not that you couldn't do it with one, it will just be much simpler to implement and likely much simpler for your users to track.

Hope that helps

Susan

That definitely helps. My initial concern with this was ending up having to create a ton of new user- picker custom fields for groups that need multiple approvals. But I'm thinking about just giving these fields generic names, i.e. Approvers 2, Approvers 3, etc, to avoid creating a field per unique status.

Thanks for your response!

Claire

Susan Hauth Community Champion Dec 01, 2017

Hi Claire,

Yes I have generic groups.  Approvers, Secondary Approvers, etc.

The end users never see these group names so it doesn't really matter.  They just see approval for (current status that needs approval).

If happy with answer please marked as resolved (Little checkmark)

Susan

That certainly makes sense. I'll go ahead and mark this answered.

Thanks,

Claire

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

241 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot