Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Monitoring processing log for unauthorized emails? Edited



We have just started using Jira Service Desk (Cloud) as a tool in our support unit. We have over 100 customers that we will create one project each for. Furthermore, we will not allow anyone to email to the respective project's email address. They must be registered as a customer.

This means that if an unauthorized person emails, this mail will only end up in audit log and no reply is sent to the emailer.

Thus, audit logs need to be monitored, but feels like a time-consuming task to be done in over 100 logs.

Is there any way to capture Rejects in Jira settings -> Products -> Email requests -> View log -> Processing log? Either in a single image to monitor or by sending an email to a predetermined address?

I have noticed the issue  but would really appreciate if someone can advise on any workaround.




1 answer

1 accepted

0 votes
Answer accepted

Hi Catrine,

Currently, there is no workaround for this, since we can't forward the logs as notification. We will have to wait for the feature request to be implemented.


Thanks for you answer. I understand it - but find it hard to accept..... Any forecast on implementing the feature?

Hi Catrine, according to our Implementation of New Features Policy, we don't publish roadmaps for features, so we don't know when this feature will be released.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

2,211 views 14 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you