Monitoring processing log for unauthorized emails?

[Catrine Lundström]

Hi,

We have just started using Jira Service Desk (Cloud) as a tool in our support unit. We have over 100 customers that we will create one project each for. Furthermore, we will not allow anyone to email to the respective project's email address. They must be registered as a customer.

This means that if an unauthorized person emails, this mail will only end up in audit log and no reply is sent to the emailer.

Thus, audit logs need to be monitored, but feels like a time-consuming task to be done in over 100 logs.

Is there any way to capture Rejects in Jira settings -> Products -> Email requests -> View log -> Processing log? Either in a single image to monitor or by sending an email to a predetermined address?

I have noticed the issue https://jira.atlassian.com/browse/JSDCLOUD-2517  but would really appreciate if someone can advise on any workaround.

BR

Catrine

[Angélica Luz · Accepted solution]

Hi Catrine,

Currently, there is no workaround for this, since we can't forward the logs as notification. We will have to wait for the feature request to be implemented.

Regards,
Angélica

[Catrine Lundström]

Thanks for you answer. I understand it - but find it hard to accept..... Any forecast on implementing the feature?

[Angélica Luz]

Hi Catrine, according to our Implementation of New Features Policy, we don't publish roadmaps for features, so we don't know when this feature will be released.