This is driven by the workflow you have defined. If you do not have a transition back to the 'Approval' status then you cannot get there. If you have the "All" transition into the initial status (open, to do, new, whatever) then you could have someone transition it to that status.
Long story short, have a look at the workflow and assess it you can achieve your goal or need to update the workflow to do so.
I'm a bit confused. Your original question indicated you want the ability to change from approved to rejected. If that ultimately is your goal then an agent should be able to do that by going back to Approval or simply directly from Approved to Rejected. Now it may be that the devil is in the details. Your recent response seems to convey that you want some user to be able to change something. Maybe if you provide a screenshot of your workflow w/ the transition labels displayed and define exactly what you want to happen including who (type of user: customer, agent, approver, etc) needs to take the action it might allow me to assist further.
I think ;) I have the same issues. I like to modify the approver during the waiting for approval.
As a Service Desk Agent, there should be the opportunity to enable additional people approving a request in case of the ordinary approver is out of office. I thought it would be a good idea to create a new transition (to the same status) and add an additional approver to the CustomField "Approvals". Besides, I configured the workflow to accept the approval after only 1 decision. Unfortunately, JIRA prevents me to add additional user to the customfield "Approvals". Maybe, I missunderstood the procedure?
Do you have any idea why or maybe an alternative way to implement?
Thank you very much!
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events