Map multiple Issue Types to single Request Type in Service Desk


I have set up Service Desk for a client, using only two request types as they only want two forms for their customers to fill in. I set up multiple issue types for the SD project, without realising that you need to map them to the request types or else the notification scheme and other things don't work.

Is there any way to map multiple issue types to single request types, without creating new forms?


1 answer

Hey Cheryl,

nope you can't. sad
You can map multiple request types on one issue type but not the opposite.
tick Hardware, Software, Access - All could be "Help" or "Bug" issues.
cross Bug, Improvement, New Feature - can't be "Customer request" f.e.

you could try to change the issue type depending on component or likewise within the create-transition of your SD-workflow. But this could be difficult on cloud because you are limited with your plugins - Script Runner f.e. doesn't work. 


Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

56 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot