Looking for help on how to form a report on the request types and groups in our service desk function. I'm fairly new to using the jira service desk and still trying to workout its many features. W have many request types and groups which over half are not used by our customers so i need to make a report showing which categories are used and not used in the last year so we can cut back on the request types.
Any help with this would be wonderful!
Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...
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