In the default configuration, if we open the customers portal logined as agents, we see one additional field: Raise on behalf of.
I need another field "Channel" or different custom field, shown only to the agents adding requests. Normal user shouldn't see it.
Is it possible to do without plugins?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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