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Jira Service Desk for HR | Allow only managers to raise certain issues/requests

Mikele Schembri
Mikele Schembri March 21, 2019

We're planning on implementing Jira Service Desk for our HR Department. This will be used by all employees so everyone can raise tickets/questions/requests. However there are some requests that only Managers can ask for to the HR- like giving a raise to an employee, Change and employee's working hours etc.

Is there a way in Jira Service Desk to set a group as Managers, and have certain issue types show only to users in the group Managers?

 

Thanks!

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Victor Mutambuki [Mumo Systems]
Victor Mutambuki
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March 21, 2019

Mikele,

There's an add-on that can help with that.

Victor

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Mikele Schembri
Mikele Schembri July 16, 2019

Unfortunately it seems this add-on only allows for this functionality on the Server version.

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