I am trying to configure Jira Service Desk, Jira says customers can use the portal to raise issues. while testing it i noticed that the field "Email Confirmation to*" has to a Jira account holder.
how can i disable this field or set it to a non-required?
Hello @Amrit Sadhab,
Thank you for reaching out to the Atlassian Community!
The “Email Confirmation to” can’t be renamed or added a description.
There is also a feature request currently in progress to allow a domain restriction for public sign-up:
Please, click on Vote for this issue and also watch the tickets sp that you are notified when it’s implemented.
Kind regards,
Angélica
Hi Osamuyi,
The field "Email Confirmation to" only appears when it's a login-free portal, as the customer is not logged in, it's necessary to add the email in order to receive notifications from the ticket.
This field can't be hidden/removed or set as not required.
Regards,
Angélica
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Can I rename the field to mention that only a specific domain of email must be used?
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