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Jira Service Desk: Email Confirmation to*

I am trying to configure Jira Service Desk, Jira says customers can use the portal to raise issues. while testing it i noticed that the field "Email Confirmation to*" has to a Jira account holder.

how can i disable this field or set it to a non-required?

1 answer

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Hi Osamuyi,

The field "Email Confirmation to" only appears when it's a login-free portal, as the customer is not logged in, it's necessary to add the email in order to receive notifications from the ticket.
This field can't be hidden/removed or set as not required.


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