We are evaluating JIRA Service Desk and plan to use it as Self-Hosting (Server). We are going through the documentation and have some questions.
Is it possible to add / manage / translate canned responses that our agents can use to reply to our customers?
Any help would be really appreciated. Thank you. :-)
Hey Susi - did you mean https://marketplace.atlassian.com/plugins/com.spartez.jira.plugins.commenttemplates/server/overview? This is quite a cool add-on for JIRA/JIRA Service Desk which might be helpful for you.
Hi @Thomas, Canned Responses addon (by Spartez) developer here. Sorry for late answer.
Built-in Jira Service Desk canned responses are part of Service Desk application and I haven't heard of anything that would indicate that Atlassian would add them to non-Service Desk projects.
Our add-on works without any issues without a need of having Service Desk so you might give it a try.
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