• Community
  • Products
  • Jira Service Desk
  • Questions
  • Is there any document or help to migrate other service desk ticket based software in to JIRA service desk. We use SysAid and keen to know if we can migrate to JIRA service desk.

Is there any document or help to migrate other service desk ticket based software in to JIRA service desk. We use SysAid and keen to know if we can migrate to JIRA service desk.

 

1 answer

Hi,

It should not be a problem to do an import.

Export your data in the old environment to csv or JSON. (JSON works best)

In any screen in JIRA type "gg" a search box will open. In this search box you can type "External System Import" and select it.

Select the correct import format. Map the data to the correct fields and you can import it.

Here you can find some more info on importing JSON files https://confluence.atlassian.com/adminjiraserver071/importing-data-from-json-802592907.html

Regards

Dave

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

247 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot