Is there a way to hide/disable the "Create KB Article" button in Service Desk? We plan to use a Knowledge Base linking feature, but we have a different workflow for managing the development of wiki pages on the Knowledge Base and would prefer Service Desk Team members don't use that button to do it.
Please revoke Add page permission for your service desk team members
I should have clarified, we want them to be able to create pages in the wiki. However, we are not using the "Troubleshooting" or "How-to" article templates. Therefore, the button provides no value at the moment unless we can change the list of templates that's provided in that list. If that's possible, great, if not we were hoping there was a way to remove the button altogether.
@Mahesh There is no configuration for that. But this can be achieved easily with the CUTE for JIRA Add-On (https://marketplace.atlassian.com/plugins/de.communardo.atlassian.plugins.cute) and a little bit of JS.
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG