We have 4-5 enterprise clients that we would like to service through the Service Desk, however, each of them has their own unique fields to display in the customer portal so a separate portal for each enterprise client would be ideal. is this possible? if not, is there a workaround for this?
Many Thanks in advance,
I am trying to execute this setup, and am finding that all customers see all portals! Is this a default behavior that can be changed? Can a customer be restricted to see only one (of multiple) portals?
You might ask, how does a customer see all portals? I have set the system to Auto Create Users via email. And then, once that User logs in (using their portal URL, such as
https://client.atlassian.net/servicedesk/customer/portal/11), they (I) can simply change the URL to ...\portal\10 and see another customers portal and search those issues.
So am trying to use restrict Portal Customers to only their portal.
They are likely not answering because the questions in the comments are separate from the original issue. To answer your questions. Portals all show up in the service desk interface; however, only the portals that the customer (organization) is added to will appear.
Service Desk Project (Portal) 1 - org1, org2
Service Desk Project (Portal) 2 - org1
org1 will have both portals available to them when visiting your service desk.
org2 will have only portal 1 available to them when visiting your service desk.
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