Is it possible to have more than one customer portal in Service Desk?

Hi guys,

We have 4-5 enterprise clients that we would like to service through the Service Desk, however, each of them has their own unique fields to display in the customer portal so a separate portal for each enterprise client would be ideal. is this possible? if not, is there a workaround for this?

Many Thanks in advance,


Siva

6 answers

1 accepted

0 votes
Accepted answer

Hi Siva, 

Yes, that is the suggested solution. You must have a service desk project for each client. smile

Let us know if you have further questions.

Cheers!

Hi Elisa,

Many Thanks for the prompt answer. Really appreciate it.

Cheers,

Siva

I am trying to execute this setup, and am finding that all customers see all portals! Is this a default behavior that can be changed? Can a customer be restricted to see only one (of multiple) portals?

You might ask, how does a customer see all portals? I have set the system to Auto Create Users via email. And then, once that User logs in (using their portal URL, such as  

https://client.atlassian.net/servicedesk/customer/portal/11), they (I) can simply change the URL to ...\portal\10 and see another customers portal and search those issues.

 

So am trying to use restrict Portal Customers to only their portal.

Any comments?

Thanks much,

Brian

 

 

Hi Brian, Sorry for the delay. I haven't executed this yet so I don't know the answer I'm afraid. However, if this is the case then it's no use for me because I definitely need to be able to restrict the access , otherwise no point. Best Regards, Siva

The question is not answered,  is it possible to have more than one customer portal yes or no? 

This is a basic feature, and there are a lot of request about this, but it seems atlassian is not interested in...

0 votes

They are likely not answering because the questions in the comments are separate from the original issue. To answer your questions. Portals all show up in the service desk interface; however, only the portals that the customer (organization) is added to will appear. 

For example: 
Service Desk Project (Portal) 1 - org1, org2
Service Desk Project (Portal) 2 - org1

org1 will have both portals available to them when visiting your service desk.
org2 will have only portal 1 available to them when visiting your service desk.

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